FAQs

How long will it take to receive my order and do we ship worldwide?

Yes, we ship worldwide.
If you're in the UK, USA or Australia, your order usually arrives in 2 to 4 working days.
For all other countries, delivery can take around 4 to 8 working days, depending on where you live.

How is my artwork packaged for delivery?

Unframed posters are carefully rolled and sent in strong protective tubes or flat protective envelopes, depending on the size.
Framed prints are packed in secure protective boxes to keep them safe during delivery.
Everything is packed by hand with care to make sure your artwork arrives in perfect condition.

What should I do if my order arrives damaged?

If your order arrives damaged, please get in touch through our Contact Us page as soon as you can.
To help us sort it quickly, take clear photos of:

The damage to the item

The packaging it arrived in

The shipping label, making sure it’s easy to read
Once we have these, we’ll take care of the rest for you!

Will I receive a tracking number?

Yes, you’ll receive a tracking number. Your order will be shipped, and the courier usually takes 1–3 days to update the tracking code. Once it’s active, you’ll receive the tracking link by email, so keep an eye on your inbox.

What paper/material do you print on?

We print on high-quality 200–260gsm paper to give a premium feel. You can choose from gloss, satin or matte finishes, each selected to bring out the best in the artwork.

Will the colors look exactly like what I see on screen?

Please note that colors may vary slightly due to differences in screen calibration, brightness settings, and printing processes. I do my best to ensure accurate color representation, but a small variation is normal between digital previews and printed output.

Do you accept returns or exchanges?

Customers have a 14-day right of withdrawal from the day they receive their order. If you wish to return an item, please contact me within this time. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect. Exchanges are not accepted. 

Can I cancel my order?

Cancellations are accepted within 2 hours of purchase. After production begins, I am unable to cancel the order.